Dear IT Department, re: printer installation request

Incident Details
Category: Hardware

Description: New printer has been delivered. Needs to be installed and networked to replace broken one in room 109. #Thanks,

Resolution Hello We are closing this call as you have not logged all the details we need to assist you. If you need a printer installed you need to bear in mind that we do not have any information about you or the equipment, so you need to provide us with: 1. The make and model of the new printer 2. ALL the computer names that the printer needs to be networked to (found on the blue desktop background of the PC) 3. Your FULL SITE LOCATION including floor and room number (“room 109” does not tell us what site to send the engineer to) 4. A contact telephone number If you need the broken printer removed you will also need to provide us with the make and model so we make sure we remove the right PC. Thanks


Hello I am reopening this call as your inadequate incident logging system did not ask me for all the information you clearly require to be able to assist me.

I need a printer installed and you require some information about me. My name is Paula Faircloth. I am a Referrals Co-ordinator working at Lambeth CAMHS Adolescent Team, 35 Black Prince Road on the ground floor in room 108 which has four swivel-chairs and a blue carpet. I am 5″2 with green eyes. J’habite une petite maison. Ich habe eine kleine schwester, sie heisst Zoe.

The equipment to be installed includes a Dell Laser Printer 2330dn 220V EMA . Service Tag: 24795GI Supplier internal use only: 0900MX027CW24Y9SG1. It was made in China. Sorry, but I do not know its name, eye colour, where it lives or whether it also has a sister. It does however come with a toner cartridge. This is a DELL TONER 2330DN. I suspect it was also made in China.

The computer names are as follows: F59VG2J, 9PKVQ1J, DNBWJ2J, H1QB03J, 3DPB03J. But they prefer to be called Barry, Amanda, Teflon, Ja-Fool and Legend of Zelda respectively. They live in room 109 were also born in China but now identify as British citizens so please refer to them accordingly.

The broken printer for removal is a HPLaserJet 4100n. To make it easier for you to find I have completely coloured it with a fluorescent marker pen. Should you still be unable to locate it, I will be next door in ROOM 108, also covered in fluorescent market pen, and will be able to guide you personally to the machine. But please don’t hesitate to contact me on 0203 228 7370 if you require further details instead of simply closing the request as you did previously. Thanks

Leave a Reply